When the Customer Experience Matters

Outsourcing solutions trusted by the world's most respected brands

Companies seeking to upgrade their Customer Experience choose Buwelo.
We are a BPO built to outperform.

Technology-Driven Solutions

We help you apply the right technologies in the right places to help you build better customer interactions and streamline costs.

Global Presence

We own and operate world-class contact centers around the globe giving you access to better customer care talent at a fraction of the cost.

Secure Environment

PCI-DSS, SOC 2 type II, and ISO 27001 certified and HIPAA-compliant.

Our environments deliver optimum security for all client applications

About Us

Buwelo is a US-based customer care company with world-class outsourcing operations around the globe.

We build and manage high-performance customer care teams for companies seeking better talent, lower costs, improved scalability, and operational redundancy.

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Why Choose Buwelo?

How it works

Our

Leadership

For nearly 25 years, Buwelo leadership has designed and managed complex outsourcing solutions for nearly every industry. We apply the best techniques, the right talent, and the very best technologies.

94%

Client retention rate over 5 years

72%

Growth from word of mouth

30
Years of offshore/nearshore experience

"The company mentality and working conditions at Buwelo are incredible - It's such a pleasure to be part of this company."

Buwelo Customer Service Rep - Buwelo Europe

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Testimonials

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How we create successful partnerships, EVERY time.

DEDICATED APPROACH

Your company will receive a fully-dedicated team solely focused on your company's mission, goals, and company culture. NO SHARED AGENTS!

ONBOARDING DONE RIGHT

We have built a proven onboarding strategy designed to help you easily transition to an outsourcing partnership. Our US-based training and client account teams work directly with your staff to replicate your training & QA programs.

TRANSPARENCY

Buwelo brings first-rate reporting and tracking tools that give our clients a window into daily performance at every level. It's like we're in the next room.