Blog | Buwelo

Welcome
to Our Blog

We post blogs monthly which focus on the outsourcing industry, seeking to share our knowledge with you, our valuable partner!

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ChatGPT and other AI platforms are Changing Contact Centers For the Better

ChatGPT and other AI platforms are creating new ways to handle customer service calls that have the potential to radically change the way...

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Why Do Businesses Outsource?

There are several reasons why a company might consider outsourcing certain functions or processes. One of the most common reasons is to...

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Finding Better CX Talent OffShore

Every day, companies are faced with the challenge of finding and hiring the best talent. The challenge is even more acute when it comes...

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The 5 Myths About Offshoring Your Call Center

There are many myths that surround offshore call center outsourcing, we’re only naming five. Here's why they're just that - myths. Myth...

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Attrition is Killing Your CX

Did you know that it costs an average of $6,625 to replace a single customer care agent? If you have 100 agents with 50% annual...