Marketing CorpJul 182 minChatGPT and other AI platforms are Changing Contact Centers For the BetterChatGPT and other AI platforms are creating new ways to handle customer service calls that have the potential to radically change the way...
Marketing CorpJun 51 minWhy Do Businesses Outsource?There are several reasons why a company might consider outsourcing certain functions or processes. One of the most common reasons is to...
Marketing CorpMay 92 minFinding Better CX Talent OffShoreEvery day, companies are faced with the challenge of finding and hiring the best talent. The challenge is even more acute when it comes...
Marketing CorpApr 182 minThe 5 Myths About Offshoring Your Call CenterThere are many myths that surround offshore call center outsourcing, we’re only naming five. Here's why they're just that - myths. Myth...
Marketing CorpApr 41 minAttrition is Killing Your CXDid you know that it costs an average of $6,625 to replace a single customer care agent? If you have 100 agents with 50% annual...